Turn conversations
into clarity.
Orbit is the AI platform that analyzes customer conversations and turns them into insights your team can act on.
Overview
Total conversations
24,532
Resolved conversations
16,842
Avg. resolution time
2h 47m
Conversations over time
Sophie Moore
Acme Inc.
Features
Everything you need to understand your customers.
AI Summaries
Automatically summarize conversations and save hours of manual work.
Smart Insights
Detect trends, sentiments and pain points in real time with AI.
Topic Detection
Automatically group conversations by topic so you can focus.
Team Collaboration
Share insights, add notes and take action together across your team.
Insights
ExportSentiment
68% positive
21% neutral
11% negative
Top topics
AI Summary
Customers are mostly positive about the product. The main pain points are billing issues and pricing clarity.
Trusted by
Loved by teams
“Orbit helped us reduce our support resolution time by 23%. The insights are spot on.”
Lena Williams
Head of Support, Acme
“The AI summaries are incredibly accurate and save our team so much time every single day.”
Mark Chen
Customer Success, Layers
“We finally understand our customers at scale. Orbit is now part of our daily workflow.”
Sophie Moore
Operations, Cloudly
Pricing
Simple pricing. Built for growing teams.
Start free and upgrade when you're ready.
Pro
For teams that want more.
$49/mo
- Up to 10,000 conversations
- 5 users
- 5 integrations
Business
For scaling organizations.
$149/mo
- Unlimited conversations
- Unlimited users
- Custom integrations
Frequently asked questions
Orbit connects to your existing support tools, ingests conversations securely, and runs them through models trained to detect topics, sentiment and actionable summaries.